Our Policies

Thank you for booking with us! Please read and review all of our company policies prior to your initial service.

  • Deposits

    • A deposit is required when scheduling any new service, including, but not limited to, Deep Cleans, Move-In/Move-Out, and Post-Construction. The deposit will be applied to the final invoice for the service provided.

    • Deposit amounts are dependent on the total amount of the estimate of services.

      • A $75 deposit is required for all services with an estimate below $250

      • A $100 deposit is required for all services with an estimate between $250-$499

      • A $200 deposit is required for all services with an estimate between $500-$1000

      • A 50% deposit is required for all services with an estimate over $1000.

    • Deposits are only refundable if the appointment is canceled with a minimum of 48 hours notice. Please see below for more information on our Cancellation Policy.

    • For existing clients on a recurring schedule (weekly, bi-weekly, monthly, bi-monthly), a deposit is required for the initial service, however, no deposit is required for subsequent services.

    • For existing clients on an As-Needed basis, an appropriate deposit is required for each service scheduled.

  • Scheduling/Arrival Time

    • Due to the nature of our services, scheduling and arrival times are subject to change. We will do our best to notify you of any changes to your schedule.

    • Please allow a 30-minute window before and after your scheduled time. For example, if your appointment time is scheduled as 12:00pm, your arrival window would be 11:30 am to 12:30 pm.

  • Cancellation Policy & Fees

    • We require a minimum of 48 hours notice to reschedule or cancel all appointments.

    • If less than 48 hours notice is given, a Cancellation Fee will be applied, based on the cost of services.

      • A Cancellation Fee of $50 will be applied for services below $250

      • A Cancellation Fee of $75 will be applied for all services ranging between $250-499

      • A Cancellation Fee of $100 will be applied for all services ranging between $500-1000

      • A Cancellation Fee of $150 will be applied for all services over $1000

    • We require a minimum of 72 hours notice to reschedule or cancel all appointments scheduled during Peak Times. Peak Times are defined as the 10 days leading up to a major holiday and 3 days after a major holiday.

      • Major holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

      • The Peak Cancellation Fee is dependent on the service amount and is $25 greater than the regular Cancellation Fee. Please see above for Cancellation Fee amounts.

  • Refunds

    • Due to the nature of the services we provide, we do not offer refunds or discounted services.

    • Your satisfaction is of the utmost importance to our crew. If you are not 100% satisfied with the service we provided we will gladly return to make it right.

  • Payments and Late Fees

    • Forms of payments accepted: cash, cashier’s check, major credit cards (American Express, Discover, Mastercard, Visa), debit cards (processed the same as credit cards) mobile wallets (Apple Pay, Google Pay, Samsung Pay).

    • As of January 1st, 2024, we no longer accept Venmo payments.

    • Payment is due, immediately, upon completion of your service.

    • A Late Fee of $25 will be applied to all outstanding invoices after a grace period of 3 days.

    • An additional Late Fee of $10 will be applied for each additional day an invoice goes unpaid.

  • Damage/Claims

    • While we always use the utmost care in servicing your home, accidents can happen. Please see below for more information.

      • Damage - if an item or property is damaged, our policy is to bring it to your attention immediately. Photos will be taken for documentation purposes and you will be instructed to fill out an incident report. See below for more information on Incident Reports.

      • Missing Item/Suspected Theft - if you find that an item is missing or if you suspect theft please bring it to our attention IMMEDIATELY. Kindly call the owner, Jai, at 631-552-0744 and fill out an Incident Report. See below for more information on Incident Reports.

      • Injury - If a crew member is injured while on your property, please, assess the severity of the situation and assist in taking appropriate action (first-aid, emergency services, etc). Kindly call the owner, Jai, at 631-552-0744 and fill out an Incident Report. See below for more information on Incident Reports.

    • Incident Reports must be filed within 24 hours of the completion of service. Incident Reports can be found HERE

  • Lockout Fees

    • You must provide an entry method at the time of scheduling your appointment. You may provide us with a copy of a key, an entry code, or commit to someone being available to allow us entry. If you choose to hide a key, you do so at your own risk.

    • If the method of entry changes you must notify us before your scheduled appointment.

    • When our crew arrives at your home during the scheduled window of time they are expected to have immediate access. If we cannot gain entry due to any reason (malfunction, changed code, changed lock, faulty key, no one home, etc) we will contact you immediately. If we cannot gain access within a reasonable amount of time you will be charged a Lockout Fee of $100.

    • Lockout Fees will not be credited towards any other service. You must reschedule your appointment and provide a valid method of entry. You may be required to pay a deposit on the rescheduled appointment.